Your Privacy at ubd11 — How We Handle Your Personal Data

1. Introduction & Scope

1.1 ubd11 is committed to protecting the privacy of all players who use its platform. This Policy applies to all personal data collected by ubd11 in connection with the operation of its online betting and gaming services, regardless of whether access is via desktop browser, mobile browser, or any other interface.

1.2 This Policy covers data collected directly from you during registration and account use, data collected automatically through the platform's technical systems, and data received from third-party partners such as payment processors and KYC verification providers.

1.3 This Policy does not cover the privacy practices of third-party websites that may be linked from the ubd11 platform. ubd11 is not responsible for the privacy practices of any external site, and you should review the relevant third-party privacy policies independently.

2. Data Controller

2.1 For the purposes of this Policy, ubd11 acts as the data controller in respect of the personal data of its registered players. As data controller, ubd11 determines the purposes and means by which personal data is processed.

2.2 If you have questions about this Policy or wish to exercise any of your data rights, you may contact the ubd11 data team via the support email address listed in Section 16 of this Policy.

3. Personal Data We Collect

3.1 ubd11 collects the following categories of personal data in the course of operating the platform:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, national ID or passport number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile phone number	Account communication, security alerts, support
Financial Data	bKash/Nagad/Rocket mobile wallet number, Visa/Mastercard last four digits, transaction history	Processing deposits and withdrawals, fraud prevention
Technical Data	IP address, device type, browser type and version, operating system, session timestamps	Platform security, fraud detection, performance optimisation
Usage Data	Pages visited, games played, bet history, login frequency, session duration	Platform improvement, responsible gaming monitoring, personalisation
Communications Data	Support chat logs, emails sent to ubd11, complaint records	Customer service, dispute resolution, quality assurance
Verification Documents	Scanned copies of national ID, passport, utility bills, bank statements submitted for KYC	Identity and address verification as required under KYC obligations

3.2 ubd11 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, unless you voluntarily provide such information in the context of a responsible gaming self-declaration or similar process.

4. How We Collect Your Data

4.1 Directly from you: ubd11 collects personal data that you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in a promotion, or respond to a survey.

4.2 Automatically through the platform: When you access and use the ubd11 platform, certain technical and usage data is collected automatically through server logs, cookies, web beacons, and similar tracking technologies. This data is collected without any action required on your part beyond accessing the platform.

4.3 From third-party partners: ubd11 may receive personal data about you from third-party sources including identity verification providers, payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), fraud prevention services, and analytics providers. Data received from these sources is used in accordance with this Policy.

4.4 From public sources: In limited circumstances — primarily for fraud prevention and anti-money laundering (AML) screening — ubd11 may cross-reference information you provide against publicly available sources such as sanctions lists or watchlists.

5. How We Use Your Personal Data

5.1 ubd11 uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and administering your ubd11 account, including processing login and authentication.
• Identity verification (KYC): Confirming your identity, age, and place of residence before activating withdrawal functionality and at any other point required by our internal compliance procedures.
• Transaction processing: Executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported card networks in Bangladeshi Taka.
• Platform operation: Delivering sports betting, casino games, live dealer games, and all other features available on the ubd11 platform.
• Customer support: Responding to your queries, complaints, and requests through our support team.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeover attempts, and other security threats.
• Responsible gaming: Monitoring betting and gaming patterns to identify signs of problem gambling and applying responsible gaming tools where appropriate.
• Legal and regulatory compliance: Meeting ubd11's obligations under applicable laws, including anti-money laundering (AML) obligations, record-keeping requirements, and responding to lawful requests from competent authorities.
• Platform improvement: Analysing usage data to improve the usability, reliability, and performance of the ubd11 platform.
• Marketing communications: Where you have provided consent, sending you promotional emails or notifications about ubd11 offers, bonuses, and new features. You may withdraw this consent at any time.

6. Legal Basis for Processing

6.1 ubd11 processes your personal data on the following legal grounds:

• Performance of a contract: Processing that is necessary to operate your ubd11 account and deliver the services you have contracted for, including transaction processing and account management.
• Legal obligation: Processing required to comply with applicable laws, including KYC obligations, AML record-keeping, and responding to lawful authority requests.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Sharing Your Personal Data

7.1 ubd11 does not sell your personal data. We share personal data only in the following circumstances and with the following categories of recipients:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum data necessary to execute your financial transactions. Each of these providers operates under its own privacy policy and data processing terms.
• KYC and identity verification providers: Third-party KYC service providers receive your identity and address documentation to complete verification checks on behalf of ubd11. These providers are bound by strict data processing agreements.
• Game providers and studios: Where required for the delivery of casino and live dealer games (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi), technical data such as your session token and game history may be shared with the relevant provider. Game providers do not receive your full identity or financial data.
• Fraud prevention and AML services: Specialist fraud screening and anti-money laundering service providers may receive limited personal data for screening purposes.
• Legal and regulatory authorities: ubd11 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or a binding legal order.
• IT infrastructure providers: Cloud hosting, data storage, and infrastructure providers who process data on ubd11's behalf under binding data processing agreements with appropriate security obligations.

7.2 All third-party recipients of personal data are required to handle that data in a manner consistent with this Policy and applicable data protection law. ubd11 does not permit third-party recipients to use your personal data for their own marketing purposes without your separate consent.

8. Payment Data & Mobile Wallet Security

8.1 ubd11 supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay — the mobile financial services most widely used by players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. ubd11 stores only the last four digits of your mobile wallet number or card for transaction record-keeping purposes. Full wallet numbers and card numbers are never stored on ubd11 servers.

8.2 All payment data transmitted to and from the ubd11 platform is encrypted using SSL technology. ubd11 does not have access to your mobile wallet PIN, bank internet banking password, or card CVV number at any point in the transaction process.

8.3 You are responsible for ensuring that the payment accounts linked to your ubd11 account are registered in your own name. ubd11 will not process withdrawals to third-party payment accounts and may request verification of payment method ownership before processing large withdrawal requests.

9. Cookies & Tracking Technologies

9.1 ubd11 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help the platform recognise you, maintain your session, and collect usage data.

9.2 ubd11 uses the following types of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Disabling these cookies will prevent the platform from operating correctly.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limit configurations to personalise your experience.
• Analytics cookies: Collect aggregated, anonymised data about how players use the platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is used to improve the platform.
• Security cookies: Help ubd11 detect and prevent fraudulent activity, including bot activity and account takeover attempts.

9.3 You may adjust your browser settings to refuse or delete cookies. Please note that refusing strictly necessary cookies will impair or entirely prevent access to the ubd11 platform. Analytics and functional cookies can typically be disabled without affecting core platform functionality.

10. Data Security

10.1 ubd11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, hashed storage of passwords and sensitive credentials, role-based internal access controls limiting staff access to personal data on a need-to-know basis, regular security audits and penetration testing of platform infrastructure, and automated monitoring for unusual access patterns or suspicious activity.

10.2 Despite these measures, no data transmission or storage system can be guaranteed as completely secure. In the event of a data security breach that is likely to result in a risk to your rights and freedoms, ubd11 will notify affected players as soon as reasonably practicable and will take all appropriate steps to contain and remediate the breach.

10.3 You are responsible for keeping your ubd11 login credentials confidential. ubd11 will never ask you to disclose your full password via email, telephone, or chat. Any communication purporting to request your password should be treated as a phishing attempt and reported to ubd11 support immediately.

11. Data Retention

11.1 ubd11 retains personal data for as long as your account remains active and for a defined period after account closure, as set out below:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five years following permanent account closure, in accordance with applicable AML and record-keeping obligations.
• Financial transaction records: Retained for a minimum of seven years from the date of the transaction, consistent with standard financial record-keeping requirements.
• KYC verification documents: Retained for the duration of the account relationship and for five years following account closure, unless a longer period is required by law.
• Communications data (support logs, emails): Retained for three years from the date of the communication, unless the communication relates to a pending dispute, in which case it is retained until the dispute is fully resolved.
• Technical and usage data: Retained in aggregated or anonymised form for analytics purposes. Identifiable technical data (e.g., IP address logs) is retained for a maximum of 12 months in identifiable form.

11.2 Once a retention period expires, ubd11 will securely delete or irreversibly anonymise the relevant personal data so that it can no longer be linked to any identifiable individual.

12. Your Data Rights

12.1 Subject to applicable law, you hold the following rights in relation to the personal data ubd11 holds about you:

• Right of access: You may request a copy of the personal data ubd11 holds about you. ubd11 will respond to verified access requests within 30 days.
• Right to rectification: If personal data ubd11 holds about you is inaccurate or incomplete, you may request that it be corrected. You may also update certain personal details directly within your account settings.
• Right to erasure: You may request that ubd11 delete your personal data. This right is subject to ubd11's legal retention obligations — certain data must be retained for minimum statutory periods even after a deletion request is received.
• Right to restriction: In certain circumstances, you may request that ubd11 restrict the processing of your personal data — for example, while the accuracy of data is being disputed.
• Right to object: You may object to ubd11 processing your personal data where that processing is based on legitimate interests. ubd11 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where ubd11 processes your data on the basis of consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

12.2 To exercise any of these rights, please contact the ubd11 support team using the contact details in Section 16. ubd11 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to or modified by an unauthorised party.

13. Marketing Communications

13.1 With your consent, ubd11 may send you promotional communications about bonuses, new game releases, seasonal promotions (including those timed around events like Eid, BPL, IPL, and T20 World Cup matches), and platform updates. These communications may be delivered by email or mobile notification to the contact details associated with your account.

13.2 You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, by adjusting your notification preferences within your account settings, or by contacting the ubd11 support team directly.

13.3 Opting out of marketing communications will not affect your ability to receive transactional and service communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts. These communications are necessary for the operation of your account and cannot be disabled.

14. Minors — 21+ Policy

14.1 The ubd11 platform is strictly for adults aged 21 years and above. ubd11 does not knowingly collect personal data from individuals under the age of 21. Registration by a person under 21 is a breach of ubd11's Terms & Conditions and will result in immediate account closure.

14.2 If ubd11 discovers or has reasonable grounds to believe that personal data has been collected from an individual under the age of 21, it will delete that data as soon as practicable and permanently close the relevant account.

14.3 If you are a parent or guardian and believe that a minor in your care has registered an account on ubd11, please contact the support team immediately using the details in Section 16 so that the account can be closed and any data deleted without delay.

15. Updates to This Privacy Policy

15.1 ubd11 reserves the right to update this Privacy Policy from time to time to reflect changes in applicable law, platform functionality, or data processing practices. When material changes are made, registered account holders will be notified by email to the address on file or by a prominent notice displayed upon login to the platform.

15.2 The effective date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically to remain informed of how ubd11 handles your personal data. Your continued use of the platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

15.3 Previous versions of this Privacy Policy are archived and available upon request by contacting the ubd11 support team.

16. Contact & Data Enquiries

16.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ubd11 holds about you, please contact the ubd11 support team. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

16.2 Email contact: [email protected] — please note this address is displayed as plain text only and is not a clickable link. Reference "Privacy Request" in your subject line to ensure your message is directed to the appropriate team.

Last reviewed and updated: 1 January 2026. This Policy supersedes all previous versions published on this page.